Credit/Debit Cards Payments Failing
As you may have noticed we have recently moved to a new website and billing system. Your card details have been securely transferred to the new system but we are finding in some cases people will need to update their card details and try again to make payments.
You can do this by going to the following URL, update your card details (even if they are the same) and then try again to make your payment and it should work:
The reason is because it is illegal for us to store the CVV code on the back of the cards so these could not be passed across to the new system as we didn't have them.
The new system is putting the first invoice through as a first payment but doesn't have the CVV code so is failing. After you update your card details it will put it through as a first transaction with the CVV code and should go through successfully. Recurring payments which do not need the CVV code will go through automatically again after this.
We apologise for any inconvenience.
Friday, September 8, 2017